Terms

All prices F.O.B. AGS Footwear Group Warehouses.
Open account with established credit (standard terms of net 30 days or as listed on invoice), C.O.D. or credit card.

Credit Cards Accepted:

• American Express
• Master Card
• Visa
• Discover

Prices

All prices are subject to change without prior notice. Orders will be invoiced at the prevailing prices at the time the order is shipped.

Finance Charge

Payment terms are calculated from invoice date. A finance charge of 1.5% per month will be charged on all past due invoices.

Minimum Order

Orders under $25.00 will be charged a service charge.

Non-payment

All accounts 60 days past due will be turned over to collections and all costs of same will become the
Responsibility of the customer.

Returned Checks

All returned checks will carry a $50.00 service charge.

Shortages

All Shipments should be checked at the time of delivery. Any shortages must be reported to AGS within 10 days in writing/email. No adjustments will be made after the 10 day period.

Claims

All claims must be made within 10 days.

Cancellations

All cancellations requested by phone must be followed up in writing and received 10 days prior to shipping. 

Shipping Policies

AGS ships orders using UPS, FedEx, or freight carriers at our discretion. If an order is to be shipped freight collect on a customer’s freight account with either Fedex or UPS please notate this request with your order.
If a routing guide exists, please provide it via email and your account will be updated.

A tracking number will be provided in the body of your invoice when the order is shipped.

If expedited shipping is required, please contact us via phone so your request can be accommodated.

Returns, Exchanges, Refusals

We are committed to providing a quality experience for our customers. We understand that there may be instances when items need to be returned.

Returns

Defective returns must have a return authorization number from AGS. Please contact us via phone, fax, email returns@agsfootweargroup.com, or through our website contact form. Instructions will be provided to return the damaged merchandise and make sure the issue is resolved.

Authorized returns to stock will carry a 15% restocking fee if merchandise stickers or price tags must be removed. If the merchandise returned is unsuitable for restocking, it will be sent back to the customer at their expense.

Exchanges

If an exchange is required you will need to contact us. A return authorization will be provided after which the product may be sent back and credit will be issued upon receipt.

Refused Order

If an order is refused by the dealer, he or she will be responsible for the freight charges out and back, plus a 15% restocking fee. No future order will be shipped without charges being paid first.